Service Technician / Installation Support Specialist
Sterling Heights
Service Technician / Installation Support Specialist
Full Time • Sterling Heights
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Five Star Bath Solutions – Metro Detroit, Michigan
Position Type: Full-Time
Compensation: $23.00 per hour
Pay Schedule: Paid Weekly
Service Area: Metro Detroit and surrounding communities
Compensation: $23.00 per hour
Pay Schedule: Paid Weekly
Service Area: Metro Detroit and surrounding communities
Five Star Bath Solutions is seeking a dependable, skilled, and customer-focused Service Technician / Installation Support Specialist to join our Metro Detroit team.
This is a hands-on, versatile position for someone who enjoys solving problems, working with tools, and helping customers. The primary responsibility will be completing service and warranty work on previously installed bathroom products. Based on company needs, this team member may also assist lead installers on bathroom renovation projects and deliver materials, products, and supplies to residential jobsites.
The ideal candidate is mechanically inclined, professional in customers’ homes, comfortable performing a variety of construction-related tasks, and willing to step in wherever support is needed.
Primary Responsibilities
Service and Warranty Work
- Inspect, diagnose, and correct service concerns involving installed bathroom products.
- Complete minor repairs, adjustments, replacements, and warranty-related work.
- Service bathroom wall systems, shower bases, bathtubs, fixtures, accessories, trim, caulking, plumbing components, and related products.
- Identify the source of leaks, product concerns, installation issues, or customer-reported problems.
- Take photographs and document the condition of the work before and after completing service.
- Clearly explain completed repairs and recommended next steps to customers.
- Maintain accurate service records and communicate unresolved concerns to management.
- Protect customers’ homes by using appropriate floor coverings, work-area protection, and cleanup procedures.
- Ensure each service visit is completed professionally and meets Five Star Bath Solutions’ quality standards.
Installation Assistance
- Assist lead installers with bathroom demolition, preparation, installation, and cleanup.
- Help remove existing tubs, showers, wall systems, fixtures, and construction debris.
- Assist with installing shower bases, bathtubs, wall systems, accessories, fixtures, trim, and related bathroom products.
- Carry tools, materials, and products into and out of customers’ homes.
- Prepare work areas and keep jobsites clean, organized, and safe.
- Follow the direction of the lead installer and comply with company installation procedures.
- Help complete final jobsite cleanup and removal of debris.
- Support installers as needed to help projects remain on schedule.
Material Delivery and Operational Support
- Pick up and deliver bathroom products, tools, materials, and supplies to residential jobsites.
- Verify that products and materials match the assigned job before delivery.
- Safely load, secure, transport, and unload materials.
- Inspect products for visible damage and report shortages or concerns before installation.
- Obtain delivery confirmations, photographs, or signatures when required.
- Assist with organizing inventory, staging jobs, and maintaining company tools and equipment.
- Communicate with the production team regarding delivery status, missing materials, or jobsite concerns.
- Maintain a clean, organized, and professional work vehicle when operating a company vehicle.
Qualifications
- Previous experience in bathroom remodeling, construction, home improvement, maintenance, handyman services, plumbing support, or a related trade is preferred.
- General knowledge of hand tools, power tools, construction materials, and jobsite safety.
- Ability to diagnose problems and complete minor repairs independently.
- Strong attention to detail and commitment to quality workmanship.
- Professional communication and customer service skills.
- Dependable, punctual, and able to manage assigned appointments responsibly.
- Willingness to perform service work, assist installers, and make material deliveries based on daily business needs.
- Ability to follow written work orders, installation instructions, and company procedures.
- Valid driver’s license and a safe driving history.
- Reliable transportation to the assigned office, warehouse, or jobsite.
Physical Requirements
Candidates must be able to:
- Safely lift and carry bathroom products, tools, and materials weighing approximately 50 pounds.
- Stand, bend, kneel, climb stairs, and work in confined bathroom spaces.
- Use hand tools and power tools safely.
- Load and unload materials from trucks, vans, or trailers.
- Work in occupied residential homes and active construction environments.
- Perform physical work throughout the scheduled shift.
- Follow all company safety procedures and use required personal protective equipment.
What We Offer
- $23.00 per hour
- Weekly pay
- Consistent, hands-on work
- Paid training on Five Star Bath Solutions products and service procedures
- Opportunities to expand installation and technical skills
- Support from an experienced production and installation team
- Opportunity for advancement based on performance, reliability, and company needs
- A professional work environment with an established home improvement company
What Success Looks Like
A successful Service Technician / Installation Support Specialist:
- Arrives on time and prepared for each assignment.
- Treats every customer and home with care and respect.
- Completes service work correctly and professionally.
- Communicates immediately when additional materials or repairs are needed.
- Keeps accurate records and photographs of completed work.
- Supports installers without needing constant direction.
- Handles company tools, vehicles, products, and materials responsibly.
- Maintains a positive, flexible, and team-oriented attitude.
- Takes pride in leaving every work area clean and every customer informed.
About Five Star Bath Solutions
Five Star Bath Solutions specializes in high-quality bathroom renovations, including tub-to-shower conversions, walk-in showers, bathtub replacements, wall systems, fixtures, accessories, and safety-focused bathing solutions.
Our goal is to provide homeowners with a professional and dependable remodeling experience from the initial consultation through installation and ongoing service.
Apply Today
Qualified candidates should submit a résumé or brief summary of their construction, service, maintenance, delivery, or home improvement experience.
Please include your current availability and a brief description of your experience using tools, completing residential repairs, assisting with installations, or delivering construction materials.
Five Star Bath Solutions is an equal opportunity employer. Employment decisions are based on qualifications, performance, business needs, and applicable employment laws.
Five Star Bath Solutions is a full service bathroom remodeler specializing in bath and shower remodeling and installations in your area.
We are your local bathroom remodeler specializing in all things bathroom remodeling including tub to shower conversion, bath tub to shower conversion, small bathroom remodels, safety bath installation, new shower installation, and more.
Key to the Five Star Bath Solutions brand is improving the lives of those around us, including those in our communities. As our charitable arm, Pure Solutions is focused on “giving the gift of hope” to individuals in need.We appreciate the support each community provides in doing business with Five Star Bath Solutions. While our customers strengthen our business, we hope to strengthen our communities, providing service of value to local organizations or community members.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.
(if you already have a resume on Indeed)
Or apply here.
Industry-Leading Brand
Join a nationally recognized company known for delivering high-quality, affordable bath remodeling solutions with a reputation built on trust, craftsmanship, and customer satisfaction.
Career Growth Opportunities
Whether you're in the field or the office, we invest in your professional development with hands-on training, mentorship, and opportunities for advancement.
Supportive Team Environment
Work alongside a team that values collaboration, integrity, and doing the right thing — every time.
Consistent Work & Reliable Pay
We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime.
Pride in Your Work
Be part of transforming people’s homes and lives. Our work makes a real difference, and you'll go home each day knowing you helped someone love their home more.